Service Folks Terms of Service
Last updated: January 15, 2018
These Terms of Service constitute a legally binding agreement (“Agreement”) between you and “Service Folks” an enterprise of Nevada Broadercasting Solutions Ltd., a Nevada registered Limited Liability COMPANY, (here in after referred to as “COMPANY” or “Service Folks”) governing your use of the Service Folks Platform (as defined below), COMPANY’s website (www.ServiceFolks.com or the “Site”) or mobile applications. The platform services provided by COMPANY, the Site and mobile applications together are hereinafter collectively referred to as the “Service Folks Platform.”
PLEASE NOTE: THIS AGREEMENT CONTAINS A BINDING AND FINAL ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 19). PLEASE READ CAREFULLY, INCLUDING YOUR RIGHT, IF APPLICABLE, TO OPT OUT OF ARBITRATION. BY ENTERING INTO THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU UNDERSTAND THIS AGREEMENT (INCLUDING THE DISPUTE RESOLUTION AND ARBITRATION PROVISIONS IN SECTION 19) AND ACCEPT ALL OF ITS TERMS. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE SERVICE FOLKS PLATFORM.
A few highlights of these Terms of Service include:
- Your agreement that the Service Folks Platform is provided “as is” and without warranty (Section 16).
- Your agreement that COMPANY has no liability regarding the Service Folks Platform (Section 17).
- Your acknowledgment and agreement that COMPANY does not supervise, direct or control a Provider’s work or the Tasks in any manner (Section 1).
- Your acknowledgement and agreement that Clients (as defined below) are responsible for determining if the Providers they hire are qualified to perform the task at hand. You further acknowledge and agree that Service Folks does not determine whether any particular Provider holds a license, certification, accreditation or insurance.
- Your consent to release COMPANY from liability based on claims between Users (Section 2) and generally (Section 17).
- Your agreement to indemnify COMPANY from claims due to your use or inability to use the Service Folks Platform or content submitted from your account to the Service Folks Platform (Section 18).
- Your consent to submit any claims against COMPANY to binding arbitration on an individual basis only (Section 19).
1. Service Folks Platform Connects Providers and Clients
The Service Folks Platform is a web-based communications platform which enables the connection between Clients and Providers. “Clients” are individuals and/or businesses seeking to obtain services (“Tasks”) from Providers and are therefore clients of Providers, and “Providers” are individuals and/or businesses seeking to perform Tasks for Clients. Clients and Providers together are hereinafter referred to as “Users.” If you agree on the terms of a Task with another User, you and such other User form a Service Agreement directly between the two of you as set forth in more detail in Section 2 below.
The Service Folks Platform is a charged service offered to Users to connect them for the fulfillment of Tasks. While COMPANY provides information about Users, including qualifications, certifications, feedback & background check. it is not responsible in any way for the performance of Users, nor does it have any control over the quality, timing, legality, availability, promises, failure to provide, failure to pay, failure to be available or any other aspect whatsoever of Tasks, Providers or Clients, nor of the integrity, responsibility, qualifications or any of the actions or omissions whatsoever of any Users. COMPANY makes no representations about the suitability, reliability, timeliness, or accuracy of the Tasks requested and services provided by Users identified through the Service Folks Platform whether in public, private, or offline interactions.
ALL PROVIDERS ARE INDEPENDENT CONTRACTORS, CONTARCTING DIRECTLY WITH THE CLIENTS. COMPANY DOES NOT PERFORM TASKS AND DOES NOT EMPLOY INDIVIDUALS TO PERFORM TASKS AND NO WAY PARTY TO THE CONTRACT ABOUT TASK. USERS HEREBY SPECIFICALLY ACKNOWLEDGE THAT COMPANY DOES NOT SUPERVISE, DIRECT, CONTROL OR MONITOR A PROVIDER’S WORK AND IS NOT RESPONSIBLE FOR THE WORK PERFORMED OR THE TASKS IN ANY MANNER.
2. User Vetting and User Representation and Warranties
(a) User Vetting
COMPANY collects and shares Users’ identity and other information on good faith basis. But, COMPANY does not confirm that Users are who they claim to be and therefore, COMPANY cannot and does not assume any responsibility for the accuracy or reliability of their identity or any information provided through the Service Folks Platform. Users are expected to carry out their due diligence and take regular precautions while dealing with other Users.
In COMPANY’s sole discretion, Users may be subject to an extensive vetting process during their use of the Service Folks Platform, including but not limited to a verification of identity and a comprehensive criminal background check, at the Country, State and local level, using third party services as appropriate. Users hereby give consent to COMPANY to conduct background checks as often as required in compliance with federal and state laws, including, without limitation, the Fair Credit Reporting Act. and or background check information
When interacting with other Users, you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons whom you don’t know. NEITHER COMPANY NOR ITS AFFILIATES OR LICENSORS ARE RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USERS OF THE SERVICE FOLKS PLATFORM AND YOU HEREBY RELEASE COMPANY AND ITS AFFILIATES OR LICENSORS FROM ANY LIABILITY RELATED THERETO. COMPANY AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE FOLKS PLATFORM.
(b) User Representations and Warranties
Providers additionally represent and warrant that you will provide timely, high quality services to your Clients, you will only offer and provide services for which you have the necessary skills and expertise and you will provide the services safely. Providers who request to be identified on the Service Folks Platform as a Licensed Providers additionally represent and warrant that they hold all licenses and certification necessary to perform the Tasks for which they are hired, are active and in good standing with the applicable licensing authorities, do not have any outstanding or unresolved disciplinary actions against them by the relevant licensing board, hold the requisite insurance and acknowledge that their insurance shall be primary for all Tasks performed. Providers who are identified on the Service Folks Platform as a Licensed Providers also acknowledge they will personally perform the Task for which they are hired or, with their Client’s permission, will only send other Licensed Providers in their employ who (i) hold the requisite license, (ii) are covered by the requisite insurance and (iii) are registered as a Provider and identified as a Licensed Provider on the Service Folks Platform.
(c) Contract between Clients and Providers
You acknowledge and agree that a contract (the “Service Agreement”) is formed when you agree on the terms of a Task with another User. The terms of the Service Agreement include the terms set forth in this Section 2, the engagement terms proposed and accepted on the Service Folks Platform, and any other contractual terms accepted by both the Providers and their Clients to the extent such terms do not conflict with the terms in this Agreement including this Section 2 and do not expand COMPANY’s obligations or restrict COMPANY’s rights under this Agreement. You agree that COMPANY is not a party to any Service Agreement and the formation of a Service Agreement will not, under any circumstance, create an employment or other service relationship between COMPANY and the Provider.
Where approved in advance by the Client, a Provider is not obligated to personally perform the Services. Before any Task services are performed by any assistants, helpers, subcontractors or other personnel (collectively “Assistants”) engaged by the Provider, the Provider shall require any such individuals to become registered Providers on the Service Folks Platform pursuant to COMPANY policies as described on the Service Folks Platform. A Provider’s failure to bring an Assistant who is not a registered Providers could lead to his removal from the Service Folks Platform. The Providers assumes full and sole responsibility for the payment of all compensation, benefits and expenses of Assistants, if any, and for all required and applicable state and federal income tax withholdings as to the Provider and all persons engaged by the Provider in the performance of the Task services.
The Clients shall pay their Providers directly for completed Tasks services through the PSP (as defined below) as indicated on the Service Folks Platform for the amounts agreed to by the parties in the Service Agreement. Each party agrees to comply with this Agreement during the engagement, performance and completion of a Task. Both parties agree to notify COMPANY of any disputes prior to negotiation of or filing of any claims and to negotiate any dispute informally via COMPANY representatives for at least thirty (30) days before initiating any proceeding between the parties.
Users of the Service Folks Platform contract for Tasks directly with other Users. COMPANY will not be a party to any contracts for Tasks or services.
On completion of Tasks, Providers will seek and receive a confirmation of completion of Task in ServiceFolks Platform. Only on such confirmation, the Task will be considered as completed and Providers become entitled to get payment released from Escrow. A failure to complete the task AND receive a confirmation of completion from Clients within the specified time will amount to ‘inability to carry out the contract’ and leave Providers subject to application of fees and penalties.
Clients are required to inform completion of contracted Task to COMPANY asap but not later than 48 hours after completion of Task. If a Client fails to confirm completion of Task within stipulated time, Provider may file a dispute to claim his/its charges.
Providers can also dispute a payment claim, due to non performance by selecting the dispute option in ServiceFolks Framework.
Providers will include any payable taxes (including VAT, if applicable) in their bid and will not claim any amount other than that agreed for in contract.
Service Folks Platform provides the services to Clients & Providers for a service charge and levies fees based on different situations. The Users agree to pay the fees as per schedule published below & changed from time to time. The Users also authorize ServiceFolks.com to charge any such fees to their account with PSP.
|No||Triggering event||Fees name||Fees amount||Payable by||Payable on|
|1||Confirmation of service contract by both parties||Brokerage Fees||20% of the contract value||Service Provider||Completion of the task|
|2||Cancellation of contract by any party between 2 – 24 hours before the start of service||Contract Cancellation Fees||10% of the contract value||Party cancelling contract||At cancellation of contract by either party between 2 – 24 hours before start of service.|
|3||Cancellation of contract by any party less than 2 hours in before start of service till starting of the Task.||Contract Cancellation Fees||20% of the contract value||Party cancelling contract|
|4||Cancellation of contract by Clients after start of the Task.||Contract Termination Fees||Upto 100% of contract value||Client|
|5||Cancellation of contract by Providers after start of the Task.||Contract Termination Fees||Upto 50% of contract value|
(a) Clients should pay only through framework.
Payments for services for the Tasks contracted through the Service Folks Platform are made directly by the Clients to the Providers and not by COMPANY. COMPANY has made arrangements for making payments using services of a company approved PSP through the ServiceFolks Platform which keeps both parties protected an creates legal records of payments. Clients are required to make all payments through the Framework only. Any payments by any other means, including a direct payment even through the same PSP but not through the ServiceFolks Platform, will not be posted against the contracts and therefore show the Clients in default, which may lead to application of ‘Contract Termination Charges’ or termination of service or both.
Clients are responsible for paying the invoice for each Task (the “Invoice”), which will include (i) the pricing terms of the Task agreed with and provided by a Providers (“Task Payment”), (ii) any out of pocket expenses agreed with and submitted by a Providers in connection with the Task, (iii) any tip or gratuity, if applicable, (iv) the service charge COMPANY assesses for the Service Folks Platform, variable based on the Task Payment amount, and (v) the platform fee (sometimes referred to as Trust & Support Fee), which is used to offset COMPANY’s cost of providing Users with customer support, (vi) cancellation fees, if applicable. Providers will be responsible for paying (i) Brokerage Fees (ii) cancellation fees, if applicable and (iii) repayment of erroneous payments.
(b) COMPANY not liable for contract payment.
If a Client fails to pay a Provider for services provided, through the Service Folks Platform, COMPANY may, in its sole discretion, pay the Provider for such services but COMPANY is not obligated to do so. Notwithstanding the foregoing, COMPANY is not obligated to pay Providers for Client’s failure to pay for services.
Please note that COMPANY is not a party to the PSP Agreement and that you, the PSP and any other parties listed in the PSP Agreement (currently, PayPal) are the parties to the PSP Agreement and that COMPANY has no obligations or liability to any Providers under the PSP Agreement.
(C) PSP services
Users of the Service Folks Platform are required to provide their credit card and/or bank account details the Payment Service Providers recommended by COMPANY (the “PSP”).
To help prevent fraud and safeguard User information from the risk of unauthorized access, the PSP may validate an account before activation. As part of the account validation, a very temporary charge is placed on account associated with the User and then refunded within 1-3 business days. Due to the difference in PSP and credit card issuer requirements, this temporary charge may vary between $0.01 US to $5000.00 US depending on the estimated value of the task and reimbursements.
(d) Acceptance of Task triggers payment
When Clients confirms, through the Service Folks Platform or via email, that a Task has been completed, Clients automatically authorize COMPANY to provide Client’s payment details to the PSP for processing of Payment of all charges related to Task.
(e) COMPANY’s rights as Escrow to dispose fund
The Service Folks Platform is only a venue for connecting Users. Because COMPANY is not involved in the actual contact between Users or in the completion of the Task, in the event that you have a dispute with one or more Users, you release COMPANY and its affiliates (and their respective officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
COMPANY EXPRESSLY DISCLAIMS ANY LIABILITY THAT MAY ARISE BETWEEN USERS OF ITS SERVICE FOLKS PLATFORM.
TO THE EXTENT APPLICABLE, YOU HEREBY WAIVE THE PROTECTIONS OF CALIFORNIA CIVIL CODE § 1542 (AND ANY ANALOGOUS LAW IN ANY OTHER APPLICABLE JURISDICTION) WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”
7. Public Areas; Acceptable Use
The Service Folks Platform may contain profiles, email systems, blogs, message boards, reviews, ratings, applications, job postings, chat areas, news groups, forums, communities and/or other message or communication facilities (“Public Areas”) that allow Users to communicate with other Users. You may only use such community areas to send and receive messages and material that are relevant and proper to the applicable forum. For the safety and integrity of the Service Folks Platform, you may not share your personal contact information with other Users.
Without limitation, while using the Service Folks Platform, you may not:
- Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as, but not limited to, rights of privacy and publicity) of others, including COMPANY staff, or use information learned from the Service Folks Platform or during the performance of Tasks to otherwise defame, abuse, harass, stalk, threaten, intimidate or mislead, or otherwise violate the legal rights of any other Users or COMPANY staff outside of the Service Folks Platform.
- Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, obscene or unlawful topic, name, material or information on the Service Folks Platform.
- Use the Service Folks Platform for any purpose, including, but not limited to posting or completing a Task, in violation of local, state, national, or international law.
- Upload files that contain software or other material that violates the intellectual property rights (or rights of privacy or publicity) of any third party.
- Upload files that contain viruses, trojans, corrupted files, or any other similar software that may damage the operation of another’s computer.
- Post or upload any content to which you have not obtained any necessary rights or permissions to use accordingly.
- Advertise or offer to sell any goods or services for any commercial purpose through the Service Folks Platform which are not relevant to the Task services offered through the Service Folks Platform.
- Conduct or forward surveys, contests, pyramid schemes, or chain letters.
- Impersonate another person or a Users or allow any other person or entity to use your identification to post or view comments.
- Post the same Task repeatedly (“Spamming”). Spamming is strictly prohibited.
- Download any file posted by another Users that a User knows, or reasonably should know, cannot be legally distributed through the Service Folks Platform.
- Restrict or inhibit any other Users from using and enjoying the Public Areas.
- Imply or state that any statements you make are endorsed by COMPANY, without the prior written consent of COMPANY.
- Use a robot, spider, manual and/or automatic processes or devices to data-mine, data-crawl, scrape or index the Service Folks Platform in any manner.
- Hack or interfere with the Service Folks Platform, its servers or any connected networks.
- Adapt, alter, license, sublicense or translate the Service Folks Platform for your own personal or commercial use.
- Remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks and rights owned by COMPANY.
- Upload content to the Service Folks Platform that is offensive and/or harmful, including, but not limited to, content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals.
- Upload content that provides materials or access to materials that exploit people under the age of 18 in an abusive, violent or sexual manner.
- Use the Service Folks Platform to solicit for any other business, website or service, or otherwise contact Users for employment, contracting or any purpose not related to use of the Service Folks Platform as set forth herein.
- Use the Service Folks Platform to collect usernames and or/email addresses of Users by electronic or other means.
- Use the Service Folks Platform or the Task services in violation of this Agreement.
- Use the Service Folks Platform in a manner which is false or misleading (directly or by omission or failure to update information) or for the purpose of accessing or otherwise obtaining COMPANY’s trade secret information for public disclosure or other purposes.
- Attempt to circumvent the payments system or service fees in anyway including, but not limited to, processing payments outside of the Service Folks Platform, including inaccurate information on invoices, or otherwise invoicing in a fraudulent manner;
- Register under different usernames or identities, after your account has been suspended or terminated or register under multiple usernames or identities.
- Cause any third party to engage in the restricted activities above
You understand that all submissions made to Public Areas will be public and that you will be publicly identified by your name or login identification when communicating in Public Areas, and COMPANY will not be responsible for the action of any User with respect to any information or materials posted in Public Areas.
8. Termination and Suspension
COMPANY may terminate, limit or suspend your right to use the Service Folks Platform in the event that we believe that you have breached this Agreement (a “User Breach”) by providing you with written or email notice of such ‘User Breach’ and such termination or suspension, and termination or suspension will be effective immediately upon delivery of such notice.
If COMPANY terminates, limits, or suspends your right to use the Service Folks Platform as a Client for a User Breach, you will not be entitled to any refund of unused balance in your account, and you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating, limiting, or suspending your account, COMPANY reserves the right to take appropriate legal action, including without limitation pursuing arbitration, criminal, and injunctive redress in accordance with Section 19.
Even after your right to use the Service Folks Platform is terminated, limited, or suspended, this Agreement will remain enforceable against you.
COMPANY reserves the right to modify or discontinue, temporarily or permanently, all or any portion of the Service Folks Platform at its sole discretion. Except for refundable fees you have advanced to COMPANY (if any), COMPANY is not liable to you for any modification or discontinuance of all or any portion of the Service Folks Platform. Notwithstanding anything to the contrary in this Section 8, COMPANY has the right to restrict anyone from completing registration as a Providers if COMPANY believes such person may threaten the safety and integrity of the Service Folks Platform, or if, in COMPANY’s discretion, such restriction is necessary to address any other reasonable business concern.
You may terminate this Agreement at any time by ceasing all use of the Service Folks Platform. All sections which by their nature should survive the expiration or termination of this Agreement shall continue in full force and effect subsequent to and notwithstanding the expiration or termination of this Agreement.
9. Account, Password, Security, and Mobile Phone Use, Texts and Calls
You must register with COMPANY and create an account to use the Service Folks Platform. You are the sole authorized User of your account. You are responsible for maintaining the confidentiality of any password and account number provided by you or COMPANY for accessing the Service Folks Platform. You are solely and fully responsible for all activities that occur under your password or account. COMPANY has no control over the use of any User’s account and expressly disclaims any liability derived there from. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you will contact COMPANY immediately.
By providing your mobile phone number and using the Service Folks Platform, you hereby affirmatively consent to our use of your mobile phone number for calls and texts (including prerecorded and/or by automatic telephone dialing systems) in order to (a) perform and improve upon the Service Folks Platform, (b) facilitate the carrying out of tasks through the Service Folks Platform, (c) provide you with information and reminders regarding your registration, orientation, upcoming Tasks, product alterations, changes and updates, service outages or alterations. These calls and texts may include, among other things, reminders about uncompleted or upcoming tasks and/or in follow up to any push notifications delivered through our mobile application. COMPANY will not assess any charges for calls or texts, but standard message charges or other charges from your wireless carrier may apply. You may opt-out of receiving text messages from us by modifying your account settings on the Site or COMPANY’s mobile application, texting “STOP” in response to any texts, or by emailing opt-out-texts@ServiceFolks.com and specifying you want to out-out of texts. You may opt-out of receiving calls from us by stating that you no longer wish to receive calls during any call with us, or by emailing opt-out-texts@ServiceFolks.com and specifying you want to opt-out of calls. You understand that we may send you a text confirming any opt-out by you.
10. Your Information and Likeness
“Your Information” is defined as any information and materials you provide to COMPANY or other Users in connection with your registration for and use of the Service Folks Platform, including without limitation that posted or transmitted for use in Public Areas. You are solely responsible for ‘Your Information’, and we act merely as a passive conduit for your online distribution and publication of ‘Your Information’. The information and materials described in this Section, as provided by each User, is collectively referred to herein as “’User Generated Content’.”
You hereby represent and warrant to COMPANY that ‘Your Information’ (a) will not be false, inaccurate, incomplete or misleading; (b) will not be fraudulent or involve the sale of counterfeit or stolen items; (c) will not infringe any third party’s copyright, patent, trademark, trade secret or other proprietary right or rights of publicity or privacy; (d) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (e) will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing; (f) will not be obscene or contain child pornography or be harmful to minors; (g) will not contain any viruses, trojans, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; and (h) will not create liability for COMPANY or cause COMPANY to lose (in whole or in part) the services of its ISPs or other partners or suppliers.
The Service Folks Platform hosts ‘User Generated Content’ relating to reviews and ratings of specific Provider (“Feedback”). Such Feedback is such User’s opinion and not the opinion of COMPANY, has not been verified or approved by COMPANY and each Client should undertake their own research to be satisfied that a specific Provider is the right person for a Task. You agree that COMPANY is not liable for any Feedback or other ‘User Generated Content’. COMPANY encourages each User to give objective, constructive and honest Feedback about the other Users with whom they have transacted. COMPANY does not investigate any remarks posted by Users for accuracy or reliability but may do so if a User requests that COMPANY do so.
You hereby grant COMPANY a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise all copyright, publicity rights, and any other rights you have in ‘Your Information’, in any media now known or not currently known in order to perform and improve upon the Service Folks Platform.
Each Provider who provides to COMPANY any videotape, film, record, photograph, voice, or all related instrumental, musical, or other sound effects, in exchange for the right to use the Service Folks Platform, hereby irrevocably grants to COMPANY the non-exclusive, fully-paid, royalty-free, transferable, sublicensable, worldwide, unrestricted, and perpetual right to:
- Use any videotape, film, record or photograph that such Provider provides to COMPANY or that COMPANY takes of Provider, and use, reproduce, modify, or creative derivatives of such Provider’s picture, silhouette and other reproductions of their physical likeness (as the same may appear in any still camera photograph and/or motion picture film or video) (collectively the “Physical Likeness”), in and in connection with the exhibition, distribution, display, performance, transmission, broadcasting on any and all media, including, without limitation, the internet, of any videos or images of such Providers in connection with the Service Folks Platform.
- Reproduce in all media any recordings of such Provider’s voice, and all related instrumental, musical, or other sound effects (collectively, the “Voice”), made in connection with the Service Folks Platform.
- Use, and permit to be used, such Provider’s Physical Likeness and Voice in the advertising, marketing, and/or publicizing of the Service Folks Platform in any media.
- Use, and permit to be used, such Provider’s name and identity in connection with the Service Folks Platform.
- Each Provider hereby waives all rights and releases COMPANY from, and shall neither sue nor bring any proceeding against any such parties for, any claim or cause of action, whether now known or unknown, for defamation, invasion of right to privacy, publicity or personality or any similar matter, or based upon or relating to the use and exploitation of such Provider’s identity, likeness or voice in connection with the Service Folks Platform.
Each Provider acknowledges that COMPANY shall not owe any financial or other remuneration for using the recordings provided hereunder by such Provider, either for initial or subsequent transmission or playback, and further acknowledges that COMPANY is not responsible for any expense or liability incurred as a result of such Provider’s recordings or participation in any recordings, including any loss of such recording data.
11. Links to Other Websites
The Service Folks Platform may contain links (such as hyperlinks) to third-party websites. Such links do not constitute the endorsement by COMPANY of those sites or their content. They are provided as an information service, for reference and convenience only. COMPANY does not control any such sites, and is not responsible for their (1) availability or accuracy, or (2) content, advertising, or products or services. The existence of links on the Service Folks Platform to such websites (including without limitation external websites that are framed by the Service Folks Platform as well as any advertisements displayed in connection therewith) does not mean that COMPANY endorses any of the material on such websites, or has any association with their operators. It is your responsibility to evaluate the content and usefulness of the information obtained from other sites.
12. Worker Classification and Withholdings
AS SET FORTH IN SECTION 1, COMPANY DOES NOT PERFORM TASKS AND DOES NOT EMPLOY INDIVIDUALS TO PERFORM TASKS. Each User assumes all liability for proper classification of such User’s workers based on applicable legal guidelines.
Users do not have authority to enter into written or oral — whether implied or express — contracts on behalf of COMPANY. Each User acknowledges that COMPANY does not, in any way, supervise, direct, control or monitor a Provider’s work or Tasks performed in any manner. COMPANY does not set a Provider’s work hours or location of work. COMPANY will not provide any equipment, labor or materials needed for a particular Task. COMPANY does not provide any supervision to Users.
The Service Folks Platform is not an employment service and COMPANY is not an employer of any User. As such, COMPANY is not responsible for and will not be liable for any tax payments or withholding, including but not limited to unemployment insurance, social security, disability insurance or any other applicable federal or state withholdings in connection with your use of Users’ Task services.
13. Intellectual Property Rights
All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively “Proprietary Material”) that Users see or read through the Service Folks Platform is owned by COMPANY, excluding ‘User Generated Content’ that COMPANY has the right to use. Proprietary Material is protected in all forms, media and technologies now known or hereinafter developed. COMPANY owns all Proprietary Material, as well as the coordination, selection, arrangement and enhancement of such Proprietary Materials as a Collective Work under the United States Copyright Act, as amended. The Proprietary Material is protected by the domestic and international laws of copyright, patents, and other proprietary rights and laws. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from the Service Folks Platform without COMPANY’s express prior written consent and, if applicable, the holder of the rights to the ‘User Generated Content’. Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without the prior permission of COMPANY and, if applicable, the holder of the rights to the ‘User Generated Content’.
The service marks and trademarks of COMPANY, including without limitation COMPANY and COMPANY logos are service marks owned by COMPANY. Any other trademarks, service marks, logos and/or trade names appearing via the Service Folks Platform are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.
14. Copyright Complaints and Copyright Agent
COMPANY respects the intellectual property of others, and expects Users to do the same. If you believe, in good faith, that any materials provided on or in connection with the Service Folks Platform infringe upon your copyright or other intellectual property right, please send the following information to COMPANY’s Copyright Agent at: Service Folks, 5325 Elkhorn Blvd, #412, Sacramento, CA, 95842 or
- A description of the copyrighted work that you claim has been infringed, including the URL (Internet address) or other specific location on the Service Folks Platform where the material you claim is infringed is located. Include enough information to allow COMPANY to locate the material, and explain why you think an infringement has taken place;
- A description of the location where the original or an authorized copy of the copyrighted work exists — for example, the URL (Internet address) where it is posted or the name of the book in which it has been published;
- Your address, telephone number, and e-mail address;
- A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and
- An electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.
15. Confidential Information
You acknowledge that Confidential Information (as defined below) is a valuable, special and unique asset of COMPANY and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than disclosure to your authorized employees and agents who are bound to maintain the confidentiality of Confidential Information. You shall promptly notify COMPANY in writing of any circumstances which may constitute unauthorized disclosure, transfer, or use of Confidential Information. You shall use best efforts to protect Confidential Information from unauthorized disclosure, transfer or use. You shall return all originals and any copies of any and all materials containing Confidential Information to COMPANY upon termination of this Agreement for any reason whatsoever.
The term “Confidential Information” shall mean any and all of COMPANY’s trade secrets, confidential and proprietary information and all other information and data of COMPANY that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical, financial, strategic and other proprietary and confidential information relating to COMPANY’s business, operations and properties, including information about COMPANY’s Users or partners, or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.
16. Disclaimer of Warranties
Use Of The Service Is Entirely At Your Own Risk.
The Service Folks platform is provided on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose and non-infringement. COMPANY makes no warranties or representations about the accuracy or completeness of the content provided through the Service Folks Platform or the content of any sites linked to the Service Folks Platform and assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the service folks platform, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein. COMPANY does not warrant, endorse, guarantee or assume responsibility for any service advertised or offered by a third party through the service folks platform or any hyperlinked website or featured in any banner or other advertising and COMPANY will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services, other than as provided herein. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate. Without limiting the foregoing, neither COMPANY nor its affiliates or licensors warrant that access to the service folks platform will be uninterrupted or that the service folks platform will be error-free; nor do they make any warranty as to the results that may be obtained from the use of the service folks platform, or as to the timeliness, accuracy, reliability, completeness or content of any task or service, information or materials provided through or in connection with the use of the service folks platform. Neither COMPANY nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any user. Neither COMPANY nor its affiliates or licensors warrant that the service folks platform is free from viruses, worms, trojan horses, or other harmful components. COMPANY and its affiliates and licensors cannot and do not guarantee that any personal information supplied by you will not be misappropriated, intercepted, deleted, destroyed or used by others.
In Addition, Notwithstanding Any Feature A Clients May Use To Expedite Service Folks Selection, Each Clients Is Responsible For Determining The Task And Selecting Their Providers And COMPANY Does Not Warrant Any Goods Or Services Purchased By A Clients And Does Not Recommend Any Particular Provider. COMPANY Does Not Provide Any Warranties Or Guarantees Regarding Any Provider’s Professional Accreditation, Registration Or License.
17. No Liability
You acknowledge and agree that COMPANY is only willing to provide the Service Folks Platform if you agree to certain limitations of our liability to you and third parties. Therefore, you agree not to hold COMPANY, its affiliates, its licensors, its partners in promotions, sweepstakes or contests, or any of such parties’ agents, employees, officers, directors, corporate partners, or participants liable for any damage, suits, claims, and/or controversies (collectively, “liabilities”) that have arisen or may arise, whether known or unknown, relating to your or any other party’s use of or inability to use the Service Folks Platform, including without limitation any liabilities arising in connection with the conduct, act or omission of any Users (including without limitation stalking, harassment that is sexual or otherwise, acts of physical violence, and destruction of personal property), any dispute with any user, any instruction, advice, act, or service provided by COMPANY or its affiliates or licensors and any destruction of your information.
Under no circumstances will COMPANY, its affiliates, its licensors, or any of such parties’ agents, employees, officers, directors, corporate partners, or participants be liable for any direct, indirect, incidental, consequential, special or exemplary damages arising in connection with your use of or inability to use the Service Folks Platform or the Task services, even if advised of the possibility of the same. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
COMPANY does not accept any liability with respect to the quality or fitness of any work performed after getting in an agreement via the Service Folks Platform.
If, notwithstanding the foregoing exclusions, it is determined that COMPANY or its partners in promotions, sweepstakes or contests, affiliates, its licensors, or any of such parties’ agents, employees, officers, directors, corporate partners, or participants is liable for damages, in no event will the aggregate liability, whether arising in contract, tort, strict liability or otherwise, exceed the total fees paid by you to COMPANY during the six (6) months prior to the time such claim arose.
You hereby agree to indemnify, defend, and hold harmless COMPANY, its directors, officers, employees, agents, licensors, attorneys, independent contractors, successors and assigns, subsidiaries, and affiliates from and against any and all claims, losses, expenses or demands of liability, including attorneys’ fees and costs incurred, in connection with (i) your use or inability to use the Service Folks Platform or Task Services, or (ii) your breach or violation of this Agreement; (iii) your violation of any law or rights of any Users or third party (iv) any content submitted by you or using your account to the Service Folks Platform, including, but not limited to the extent such content may infringe on the intellectual rights of a third party or otherwise be illegal or unlawful. COMPANY reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification. You will not, in any event, settle any claim or matter without the written consent of COMPANY.
19. Dispute Resolution – Arbitration
(a) Informal Negotiations.
To expedite resolution and reduce the cost of any dispute, controversy or claim between you and COMPANY (each a “Claim” and collectively “Claims”), you and COMPANY agree to first attempt to negotiate any Claim (except those Claims expressly excluded below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations will commence upon written notice. Your address for such notices is your billing address, with an email copy to the email address you have provided to COMPANY. COMPANY’s address for such notices is Service Folks, 5325 Elkhorn Blvd, #412, Sacramento, CA, 95842, Attention: Legal. If necessary to preserve a Claim under any applicable statute of limitations, you or COMPANY may initiate arbitration while engaging in the informal negotiations.
(b) Binding Arbitration.
YOU AND COMPANY MUTUALLY AGREE TO WAIVE YOUR RESPECTIVE RIGHTS TO RESOLUTION OF ALL CLAIMS BETWEEN YOU (EXCEPT THOSE EXPRESSLY EXCLUDED BELOW) IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTES BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS AS SET FORTH HEREIN.
This agreement to arbitrate, contained in Section 19, (“Arbitration Agreement”), is governed by the Federal Arbitration Act and survives the termination of this Agreement or your relationship with COMPANY. Claims include, but are not limited to, any dispute, claim or controversy whether based on past, present or future events arising out of or relating to: this Agreement and prior versions (including the breach, termination, enforcement, interpretation or validity thereof), the Service Folks Platform, services, Tasks, your relationship with COMPANY, the threatened or actual suspension, deactivation or termination of your User Account or this Agreement, payments made by you or any payments made or allegedly owed to you, any city, county, state or federal wage-hour law, compensation, breaks and rests periods, expense reimbursement, wrongful termination, discrimination, harassment, retaliation, fraud, defamation, trade secrets, unfair competition, emotional distress, any promotions, offers made by COMPANY, breach of any express or implied contract or breach of any express or implied contract or covenant, claims arising under federal or state consumer protection laws; claims arising under antitrust laws, claims arising under the Telephone Consumer Protection Act and Fair Credit Reporting Act; and claims arising under the Fair Labor Standards Act, Civil Rights Act of 1964, Uniform Trade Secrets Act, Americans With Disabilities Act, Age Discrimination in Employment Act, Older Workers Benefit Protection Act, Family Medical Leave Act, Employee Retirement Income Security Act (except for individual claims for employee benefits under any benefit plan sponsored by COMPANY and covered by the Employee Retirement Income Security Act of 1974 or funded by insurance), and state statutes, if any, addressing the same or similar subject matters, and all other federal and state statutory and common law claims. All disputes concerning the arbitrability of a Claim (including Claims about the scope, applicability, enforceability, revocability or validity of the Arbitration Agreement) shall be decided by the arbitrator, except as expressly provided below.
YOU ACKNOWLEDGE AND UNDERSTAND THAT YOU AND COMPANY ARE WAIVING THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL FOR ALL CLAIMS, EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS ARBITRATION AGREEMENT. THIS ARBITRATION AGREEMENT IS INTENDED TO REQUIRE ARBITRATION OF EVERY CLAIM OR DISPUTE THAT CAN LAWFULLY BE ARBITRATED EXCEPT THOSE CLAIMS AND DISPUTES WHICH BY TERMS OF THIS ARBITRATION AGREEMENT ARE EXPRESSLY EXCLUDED FROM THE REQUIREMENT TO ARBITRATE.
(c) Agreement Prohibiting Class Actions and Non-Individualized Relief.
You and COMPANY agree that any arbitration will be limited to the Claim between COMPANY and you individually. YOU ACKNOWLEDGE AND AGREE THAT YOU AND COMPANY ARE EACH WAIVING THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING (“CLASS ACTION WAIVER”). Further, unless both you and COMPANY otherwise agree, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. Notwithstanding the foregoing, this Class Action Waiver shall not apply to Private Attorney General Act Claims brought against COMPANY, which are addressed separately in Section 19 (d) below. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on any basis other than an individual basis. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on a class, collective, or representative basis.
Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules (as defined below), disputes regarding the scope, applicability, enforceability, revocability or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which: (1) the Claim is filed as a class, collective, or representative action and (2) there is a final judicial determination that the Class Action Waiver is unenforceable as to any Claims, the class, collective, and/or representative action on such Claims must be litigated in a civil court of competent jurisdiction, but the Class Action Waiver shall be enforced in arbitration on an individual basis as to all other Claims to the fullest extent possible.
(d) Representative PAGA Waiver
Notwithstanding any other provision of this Agreement or the Arbitration Agreement, to the fullest extent allowed by law: (1) you and COMPANY agree not to bring a representative action on behalf of others under the California Private Attorneys General Act of 2004 (“PAGA”), California Labor Code § 2698 et seq., in any court or in arbitration, and (2) for any claim brought on a private attorney general basis, including under PAGA, both you and COMPANY agree that any such Claim will be resolved in arbitration on an individual basis only (that is, to resolve whether you have personally been aggrieved or subject to any violations of law), and that such an action may not be used to resolve the claims or rights of other individuals in a single or collective proceeding (i.e., to resolve whether other individuals have been aggrieved or subject to any violations of law) (collectively, “representative PAGA Waiver”). Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability or validity of this representative PAGA Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. If any provision of this representative PAGA Waiver is found to be unenforceable or unlawful for any reason: (i) the unenforceable provision shall be severed from this Agreement; (ii) severance of the unenforceable provision shall have no impact whatsoever on the Arbitration Agreement or the requirement that any remaining Claims be arbitrated on an individual basis pursuant to the Arbitration Agreement; and (iii) any such representative PAGA Waiver or other representative private attorneys general act claims must be litigated in a civil court of competent jurisdiction and not in arbitration. To the extent that there are any Claims to be litigated in a civil court of competent jurisdiction because a civil court of competent jurisdiction determines that the representative PAGA Waiver is unenforceable with respect to those Claims, the parties agree that litigation of those Claims shall be stayed pending the outcome of any individual Claims in arbitration.
(e) Rules and Logistics Governing Arbitration
The arbitration will be commenced and conducted under the Commercial Arbitration Rules (the “AAA Rules”) of the American Arbitration Association (“AAA”) in effect at the time the arbitration is initiated and modified by the terms set forth in this Agreement and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website www.adr.org or by calling the AAA at 1-800-778-7879. Notwithstanding the foregoing, if requested by you and if proper based on the facts and circumstances of the Claims presented, the arbitrator shall have the discretion to select a different set of AAA Rules, but in no event shall the arbitrator consolidate more than one person’s Claims, or otherwise preside over any form of representative, collective, or class proceeding.
As part of the arbitration, both you and COMPANY will have the opportunity for reasonable discovery of non-privileged information that is relevant to the Claim(s). The arbitrator may award any individualized remedies that would be available in court. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claims. The arbitrator will provide a reasoned written statement of the arbitrator’s decision, which shall explain the award given and the findings and conclusions on which the decision is based.
The arbitrator will decide the substance of all Claims in accordance with applicable law, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different Providers or Clients, but is bound by rulings in prior arbitrations involving the same Providers or Clients to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof, provided that any award may be challenged in a court of competent jurisdiction in accordance with the Federal Arbitration Act.
Your arbitration fees and your share of arbitrator compensation will be governed by the AAA Rules (and, where appropriate, limited by the AAA Consumer Rules) subject to the following modifications:
(i) If COMPANY initiates arbitration under this Arbitration Agreement, COMPANY will pay all AAA filing and arbitration fees. If a Clients or Provider, however, files a Claim in accordance with this Arbitration Agreement then the filing party will pay the arbitration fees.
Unless you and COMPANY agree otherwise, any arbitration hearings between COMPANY and a Providers or Clients will take place in the county of Sacramento, CA.
(f) Exceptions to Arbitration
The following types of Claims are not required to be arbitrated under the Arbitration Agreement:
- Claims for workers’ compensation, disability insurance and unemployment insurance benefits;
- Small claims actions that are within the scope of small claims court jurisdiction and brought on an individual basis however only jurisdiction of COMPANY’s legal address will be applicable;
- A representative action brought on behalf of others under PAGA or other private attorney general acts, to the extent the representative PAGA Waiver in Section 19(d) is deemed unenforceable by a court of competent jurisdiction; and
- Claims that may not be subject to arbitration as a matter of law.
Nothing in this Arbitration Agreement prevents you from making a report to or filing a claim or charge with the Equal Employment Opportunity Commission, U.S. Department of Labor, Securities Exchange Commission, National Labor Relations Board, or Office of Federal Contract Compliance Programs, or similar local, state or federal agency, and nothing in this Arbitration Agreement shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party’s obligation to exhaust administrative remedies before making a claim in arbitration. However you knowingly and voluntarily waive the right to seek or recover money damages of any type pursuant to any administrative complaint and instead may seek such relief only through arbitration under this Agreement. This Agreement and Arbitration Agreement do not prevent you from participating in an investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Provision and do not prevent you from receiving an award for information provided to any government agencies.
In addition to the severability provisions in Section 19(d) above, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision shall be severed and the remainder of the Arbitration Agreement shall be given full force and effect.
(h) Right to Opt Out of Arbitration Agreement
You may opt out of the Arbitration Agreement by notifying COMPANY in writing within thirty (30) days of the date you first registered for the Service Folks Platform or thirty (30) days from the date this Agreement was last updated. To opt out, you must send a written notification to COMPANY at Service Folks, 5325 Elkhorn Blvd, #412, Sacramento, CA, 95842, Attention: Legal, that includes (a) your account username, (b) your name, (c) your address, (d) your telephone number, (e) your email address, and (f) a clear statement indicating that you do not wish to resolve claims through arbitration and demonstrating compliance with the 30-day time limit to opt out of the above arbitration and class action/jury trial waiver provisions.
20. Governing Law
Except as provided in Section 19 or expressly provided otherwise, this Agreement will be governed by, and will be construed under, the laws of the State of California, without regard to choice of law principles.
21. Special Promotions
COMPANY may from time to time provide certain promotional opportunities, sweepstakes and contests to Users. All such promotions will be run at the sole discretion of COMPANY, and can be activated, modified or removed at any time by COMPANY without advance notification and the liability of any of COMPANY’s partners pursuant to such promotional opportunities, sweepstakes and contests shall be limited pursuant to Section 17 of these Terms of Service, including but not limited to Section 17 of these Terms of Service.
22. No Agency
No agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by this Agreement.
23. General Provisions
Failure by COMPANY to enforce any provision(s) of this Agreement will not be construed as a waiver of any provision or right. This Agreement constitutes the entire agreement between you and COMPANY with respect to its subject matter. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will be enforced to the fullest extent possible, and the remaining provisions will remain in full force and effect. This Agreement may not be assigned or transferred by you without our prior written approval. We may assign or transfer this Agreement without your consent, including but not limited to assignments: (i) to a parent or subsidiary, (ii) to an acquirer of assets, or (iii) to any other successor or acquirer. Any assignment in violation of this section shall be null and void. This Agreement will inure to the benefit of COMPANY, its successors and assigns.
24. Licensed Professionals
While Service Folks verifies Providers who request for it and displays the verification, as well as shares their certificates wherever Providers like to do that, Service Folks does not oversee, monitor or supervise the posting, scoping or performance of tasks. Accordingly, Clients must determine for themselves whether a Provider is qualified to perform the specific Task at hand. Clients may wish to consult their state or local requirements to determine whether certain Tasks are required to be performed by a licensed professional.
25. Changes to this Agreement and the Service Folks Platform